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Front Desk Training

At CyberDentist we know the importance of a well-trained staff, primarily those that work the front desk. Your front desk staff is the first representation of your practice, from the in-person customer service to the answering of phones & scheduling, they are not only the first impression but also the last point of contact your patients will have—it’s important to make that a lasting and good impression.

CyberDentist has the management skills and training resources you need to keep each member of your team up-to-date on industry trends. Our goal is to train your staff to keep your practice running like a well-oiled machine and increase patient satisfaction and retention. We will also ensure that you as a dentist, have all the necessary tools to continually review the performance of your staff.

Improve Office Workflow + Increase Patient Satisfaction

We offer our courses every Saturday from 9 am – 3 pm.  Make sure to reserve your spot for our next course as spaces are very limited.  Request an appointment or consultation to find out more. 

  • Become more customer service-centric
  • Will identify problem areas and learn to better manage them
  • Provide your patients with top-notch customer service that will enhance the patient experience
  • Decrease client no-shows and cancellations
  • Increase productivity and daily task efficiency

Benefits of Front Desk Training

A well trained front desk can make all the difference. Their tone on the phone paired with their knowledge can be a huge determining factor whether or not a patient schedules an appointment. This is only one aspect we will address in addition to the following: 
    • Workflow and Processes
    • The Importance of Scheduling Productively
    • Interpersonal Communication
    • Effective Telephone Skills
    • Managing Daily Tasks

Increased Productivity

Improved Communication

Enhanced Reputation

Training For The Entire Staff

Cyberdentist offers a number of training courses that foster communication and streamline coordination across your office, ensuring that your day-to-day operations flow as smoothly as possible. A high-functioning staff is fundamental to a highly satisfying patient experience, so don’t delay — learn about what training services CyberDentist can offer to take your dental practice team to a new level of expertise.

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Julio B.
via google reviews
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Dania has been a great friend of my mother, Teresa Bello Burgos D.M.D., D.D.S., for many years and I am grateful she stumbled onto mine. Dania has been very tentative with me and my staff in terms of making sure that my hygienists are completing their daily tasks, overseeing that they are following patient safety protocol, and checking in with me to confirm that they are being as productive as possible. At times, I find myself overwhelmed with work that I cannot be on top of the minor details but I can rest assured knowing that Dania will always give me a call to check up on me and my practice. Thank you Dania for helping dental practices, like mine, flourish in ways I never thought possible.
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