Front Desk Training

At CyberDentist we know the importance of a well-trained staff, primarily those that work the front desk. Your front desk staff is the first representation of your practice, from the in-person customer service to the answering of phones & scheduling, they are not only the first impression but also the last point of contact your patients will have—it’s important to make that a lasting and good impression.

CyberDentist has the management skills and training resources you need to keep each member of your team up-to-date on industry trends. Our goal is to train your staff to keep your practice running like a well-oiled machine and increase patient satisfaction and retention. We will also ensure that you as a dentist, have all the necessary tools to continually review the performance of your staff.

Improve Office Workflow + Increase Patient Satisfaction

We offer our courses every Saturday from 9 am – 3 pm. Make sure to reserve your spot for our next course as spaces are very limited. Request an appointment or consultation to find out more.

Become more customer service-centric
Will identify problem areas and learn to better manage them
Provide your patients with top-notch customer service that will enhance the patient experience

Decrease client no-shows and cancellations
Increase productivity and daily task efficiency

Benefits of Front Desk Training

A well trained front desk can make all the difference. Their tone on the phone paired with their knowledge can be a huge determining factor whether or not a patient schedules an appointment. This is only one aspect we will address in addition to the following:

- Workflow and Processes
- The Importance of Scheduling Productively
- Interpersonal Communication

- Effective Telephone Skills
- Managing Daily Tasks

Increased Productivity

Improved Communication

Enhanced Reputation

Training For The Entire Staff

Cyberdentist offers a number of training courses that foster communication and streamline coordination across your office, ensuring that your day-to-day operations flow as smoothly as possible. A high-functioning staff is fundamental to a highly satisfying patient experience, so don’t delay — learn about what training services CyberDentist can offer to take your dental practice team to a new level of expertise.

Let's help you build
a better practice office business